Previous incidents

April 2024
Apr 15, 2024
1 incident

Processing of notes for Upheal video sessions is delayed.

Resolved Apr 15 at 12:16pm EDT

The notes processing is working as expected now. There was a short disruption at our video-conferencing vendor recording at 15:04 UTC and resulted in loosing first couple of minutes of the sessions recording which started at ~15:00 UTC. This won't have a relevant impact on resulting notes. We will be reaching out individually if there is any impact on any note.

Apr 10, 2024
2 incidents

API is down

Downtime

Resolved Apr 10 at 05:46am EDT

API recovered.

1 previous update

Database maintenance

Maintenance

Resolved Apr 10 at 05:30am EDT

Regular database maintenance with expected downtime of ~ 1 minute.

Apr 09, 2024
1 incident

Scheduled maintenance for database

Maintenance

Resolved Apr 09 at 04:13am EDT

The maintenance has been completed successfully and all services are in normal state.

1 previous update

March 2024
Mar 19, 2024
1 incident

Database maintenance

Maintenance

Resolved Mar 19 at 06:25am EDT

Regular maintenance of database systems.

Mar 18, 2024
3 incidents

API is down

Downtime

Resolved Mar 18 at 01:44pm EDT

API recovered.

1 previous update

App is down

Downtime

Resolved Mar 18 at 01:43pm EDT

The problem is fixed now and all services are running as expected.

1 previous update

Production system maintenance

Maintenance

Resolved Mar 18 at 06:00am EDT

We are planning a system maintenance. We expect no disruptions during this maintenance period and are committed to ensuring a seamless experience for all users.

Mar 12, 2024
1 incident

Integration API is down

Downtime

Resolved Mar 12 at 04:28am EDT

Integration API recovered.

1 previous update

Mar 07, 2024
1 incident

Scheduled maintenance for database

Maintenance

Resolved Mar 07 at 03:20am EST

The maintenance has been completed successfully and all services are in normal state.

1 previous update

Mar 06, 2024
1 incident

Scheduled Maintenance for Disaster Recovery Exercise

Maintenance

Resolved Mar 06 at 05:35am EST

The disaster recovery exercise ended successfully and all services are in normal state.

1 previous update

February 2024
Feb 24, 2024
1 incident

Integration API is down

Downtime

Resolved Feb 24 at 03:27am EST

Integration API recovered.

1 previous update

Feb 13, 2024
1 incident

Servers upgrade

Maintenance

Resolved Feb 13 at 05:46am EST

The maintenance finished successfully and there was no disruption to the service.

1 previous update

Feb 02, 2024
1 incident

Cannot login to the app

Downtime

Resolved Feb 02 at 01:20pm EST

We identified the issue, fixed it and the application is back again.

1 previous update