Previous incidents
Some functionality is unavailable
Resolved May 17 at 06:39am EDT
All the issues are resolved
2 previous updates
Integration API is down
Resolved May 17 at 06:38am EDT
Integration API recovered.
1 previous update
Zoom sessions processing delayed
Resolved May 09 at 01:34pm EDT
The fix is published now and the Zoom sessions are processed normally.
2 previous updates
Joining calls for subset of users is not working
Resolved May 06 at 09:22am EDT
Issue resolved
2 previous updates
Regular infrastructure maintenance
Resolved Apr 30 at 03:59am EDT
The maintenance window has been completed successfully without any service disruption.
1 previous update
Processing of notes for Upheal video sessions is delayed.
Resolved Apr 15 at 12:16pm EDT
The notes processing is working as expected now. There was a short disruption at our video-conferencing vendor recording at 15:04 UTC and resulted in loosing first couple of minutes of the sessions recording which started at ~15:00 UTC. This won't have a relevant impact on resulting notes. We will be reaching out individually if there is any impact on any note.
API is down
Resolved Apr 10 at 05:46am EDT
API recovered.
1 previous update
Database maintenance
Resolved Apr 10 at 05:30am EDT
Regular database maintenance with expected downtime of ~ 1 minute.
Scheduled maintenance for database
Resolved Apr 09 at 04:13am EDT
The maintenance has been completed successfully and all services are in normal state.
1 previous update
Database maintenance
Resolved Mar 19 at 06:25am EDT
Regular maintenance of database systems.
API is down
Resolved Mar 18 at 01:44pm EDT
API recovered.
1 previous update
App is down
Resolved Mar 18 at 01:43pm EDT
The problem is fixed now and all services are running as expected.
1 previous update
Production system maintenance
Resolved Mar 18 at 06:00am EDT
We are planning a system maintenance. We expect no disruptions during this maintenance period and are committed to ensuring a seamless experience for all users.
Integration API is down
Resolved Mar 12 at 04:28am EDT
Integration API recovered.
1 previous update
Scheduled maintenance for database
Resolved Mar 07 at 03:20am EST
The maintenance has been completed successfully and all services are in normal state.
1 previous update
Scheduled Maintenance for Disaster Recovery Exercise
Resolved Mar 06 at 05:35am EST
The disaster recovery exercise ended successfully and all services are in normal state.
1 previous update