Previous incidents

June 2024
Jun 14, 2024
1 incident

Regular infrastructure maintenance

Maintenance

Resolved Jun 14 at 03:00am EDT

Regular infrastructure maintenance no service disruption is expected.

Jun 11, 2024
1 incident

Upgrade of database system

Maintenance

Resolved Jun 11 at 05:00am EDT

We will be performing an upgrade of our database system. Intermittent service unavailability during the maintenance window may occur.

May 2024
May 24, 2024
1 incident

Database maintance

Maintenance

Resolved May 24 at 05:45am EDT

Regular database maintenance. No downtime is expected.

May 17, 2024
2 incidents

Some functionality is unavailable

Downtime

Resolved May 17 at 06:39am EDT

All the issues are resolved

2 previous updates

Integration API is down

Downtime

Resolved May 17 at 06:38am EDT

Integration API recovered.

1 previous update

May 09, 2024
1 incident

Zoom sessions processing delayed

Degraded

Resolved May 09 at 01:34pm EDT

The fix is published now and the Zoom sessions are processed normally.

2 previous updates

May 06, 2024
1 incident

Joining calls for subset of users is not working

Degraded

Resolved May 06 at 09:22am EDT

Issue resolved

2 previous updates

April 2024
Apr 30, 2024
1 incident

Regular infrastructure maintenance

Maintenance

Resolved Apr 30 at 03:59am EDT

The maintenance window has been completed successfully without any service disruption.

1 previous update

Apr 15, 2024
1 incident

Processing of notes for Upheal video sessions is delayed.

Resolved Apr 15 at 12:16pm EDT

The notes processing is working as expected now. There was a short disruption at our video-conferencing vendor recording at 15:04 UTC and resulted in loosing first couple of minutes of the sessions recording which started at ~15:00 UTC. This won't have a relevant impact on resulting notes. We will be reaching out individually if there is any impact on any note.

Apr 10, 2024
2 incidents

API is down

Downtime

Resolved Apr 10 at 05:46am EDT

API recovered.

1 previous update

Database maintenance

Maintenance

Resolved Apr 10 at 05:30am EDT

Regular database maintenance with expected downtime of ~ 1 minute.

Apr 09, 2024
1 incident

Scheduled maintenance for database

Maintenance

Resolved Apr 09 at 04:13am EDT

The maintenance has been completed successfully and all services are in normal state.

1 previous update